The Late-Fee Return at Videorama Plus

≈ 6 min

Videorama Plus requires each branch manager to submit a monthly late-fee and restocking schedule to the regional office in Schaumburg so that cash receipts can be reconciled against the branch's daily register tapes. The regional office then verifies the totals against its own records before releasing the manager's discretionary maintenance budget for the following month. Branch Manager Dennis Kwiatkowski has filed his November 1985 schedule for the Naperville location. A routine cross-check against regional records has turned up a figure that does not match what the branch actually collected. Your task is to identify which line of the schedule is incorrect and which record exposes the error.

The scene

Videorama Plus, a suburban video-rental chain branch in Naperville, Illinois, USA, November 1985

Source documents

Regional Office Register Tape Summary — Naperville NV-07, November 1985
Videorama Plus Corporate Rate Card — Effective January 1, 1985
Internal Memo — Regional Manager Patricia Deluca to Branch Managers, October 28, 1985
Damaged-Cassette Inspection Manifest — Form DM-114, Naperville NV-07, November 1985

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